Reception and information

Reception and information

Do you have any questions about your room or are you looking for an exciting insider tip for your leisure time planning from the hand of a true Berliner? Then you are at our reception and information in the right place!

The reception at serves as a focal point for guests from all over the world. The high qualitative standard of our accommodations also applies to our staff. Whether in English, French, Turkish or Greek, we are happy to help.

At the
the reception is not just a reception, but also a center for the small and big concerns. We are at your disposal around the clock. You just want to relax after a tiring day with Berlin’s most important attractions in the sauna or forget the stress in the wellness area?

Then come to the reception. Here you literally get the key to relaxation! But also with other concerns, our staff always has an open ear for you. From the missing towel to short-notice changes to your reservation.

But even if a taxi is needed spontaneously or the alarm clock should ring in the morning, you will find the helping hand here. You arrive at night? No problem! At you are guaranteed not to be faced with closed doors.

Our reception and information
is at your disposal at any time of day or night. Do you have suggestions for improvement? Even then, simply contact our reception. You have arrived at the ootel, have moved into your room and now you want to see Berlin.

But which attraction should be visited first and how to get there? For answers to such questions you do not have to scroll long in the guide book. Just come to our information.

We give you the best tips for the first points of contact in the capital. From the obligatory sights like the East-Side-Gallery, over the Checkpoint Charlie up to the Brandenburg Gate, you will find the right thing for your exploration tour through Berlin.

You want to experience Berlin outside the tourist starting points? Let the reception and information help you! Whether the Turkish market on Maybachufer, a relaxed coffee on Kollwitzplatz or dancing in Clärchens Ballhaus:

such and other recommendations make a stay in the capital only to an individual experience.

So your exploration tour through Berlin becomes a success! Exploring Berlin usually means relying on public transport. Especially here can face some hurdles for the first Berlin visitors.

Therefore, it is always helpful to know how to use the public transport. At this point, our information is used. We help you to keep the necessary orientation. At our information you will find the respective plans for bus, suburban train or tram.

In addition, we will always help you with a small hint the journey through Berlin. We attach great importance to guaranteeing our guests the best possible service.

This is the only way to make your stay in the German capital an experience not only outside of your accommodation, so our reception and information desk is open every 24 hours, 24 hours a day.

Probably that makes the difference between the and other accommodations.

(This is information about hotels in Berlin)