FAQ - Questions and answers

FAQ – Questions and answers

A compilation of all the frequently asked questions for the information of our guests. Directions Detailed directions can be found on our website in the menu under Directions. Means of transport Tram: M8 or 18, stop Beilsteiner Straße directly in front of the door.

Tram: Tram M17, 27 & 37, stop Allee der Kosmonauten / Rhinstr, 3 min. Walk. S-Bahn: S7 and S75, stop S-Bahnhof Springpfuhl, 2 min. Walk. Bus: 194 stop at the Springpfuhl S-Bahn station, 2 min. Walk.

Disabled-friendly There are rooms for disabled guests. Please ask when booking if they are available. Check In / Check Out? Check-in time is guaranteed from 14:00 and check-out time is 11:00. A late check-out until 14 o’clock is possible only for a fee of 20, – € per person.

Shopping There are several discount supermarkets, shopping malls and specialty shops nearby. Women’s shared room Depending on availability, we offer shared rooms for women only.

Please always specify when booking or booking, so that your request can be considered if possible. Nearby there are casinos, bowling alley, sauna, wellness, children’s indoor playground, galleries, theaters, nightclubs, pubs, etc.

Breakfast The rich breakfast buffet is served in the restaurant always Mon. – Fri. 7.00-10.00 and Sat. – Sun. 8.00-11.00. For groups of 10 or more, packed lunches are available on request.

Common areas For the reasonably priced, large shared rooms, the showers and toilets on the floors are to be shared.

The breakfast room and the large lobby with many comfortable seating are available to all guests, as well as the large lawn behind the hostel. Luggage room There is the possibility to deposit your luggage in our luggage room free of charge. Towels / linen?

All rooms include bed linen and a small towel. House Rules These can be found on the back of the room door. House rules and “Terms and Conditions” also on our website. Pets Pets are not allowed in our hotel.

Jugendherbergsausweis A youth hostel card is not required for an overnight stay at ootel.co. Deposit No deposit required. We ask our guests to behave properly and not disturb other guests.

For the room key or for lockers we ask for a small deposit. Underage minors may only stay overnight with us with a signed consent form plus the copy of the identity card of the signing parent or guardian.

Opening hours The ootel.co is always open, the reception always busy. Parking The ootel.co has enough own parking for cars and coaches. For our guests the use is free. Prices Our prices are fixed.

The room rates for overnight stays in the ootel.co can be found under the menu item prices on our website. Discount Our prices are barely calculated and very low in the price-performance comparison. Therefore, discounts are usually not possible.

If you arrive as a very large group, you should still ask. Because in special cases, we are ready to grant special conditions. Inquiries please always before arrival by phone or e-mail. Contact details can be found on our website.

Discount / Children Children from 0 – 6 years stay free of charge with their parents in the family room. Children from 6 – 12 years pay 50% of the price. Smoking Smoking in the rooms and in all areas of the hostel is strictly prohibited.

Outside at the front entrance and rear exit smoking is allowed. Please dispose of your cigarette butts only in the specially provided container. Stadtinfos At the reception there are free city maps and the BerlinWelcomeCard for purchase.

Our staff will gladly inform you about further offers. Cancellations Please inform us as soon as possible if you are late. For cancellations from 72 hours prior to arrival or no-show, 100% of the agreed total price will be charged.

WiFi The ootel.co offers free Wi-Fi in the rooms and public areas, such as in the bar or lobby. If you do not have an internet-enabled device with you, you can use the internet café in the lobby for only 1, – € per 30 minutes. Payment Options You can choose different payment options.

Settle your bill in cash, by Sofortüberweisung, by credit card (VISA, MasterCard or Maestro) or by Paypal. Room cleaning The rooms and all accessible areas in the hostel are cleaned daily.

(This is information about hotels in Berlin)